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91����'s , the comprehensive solution for student assistance, is expanding operations through new locations and partnerships in the 2025-26 academic year.

Since it was established in 2019, the MSSC has served as a convenient hub where students can access help with financial aid, billing, registration, and academic records.

Now students at Mason Square will have access to a fuller range of MSSC services. In July, the MSSC’s Arlington team moved into Suite 1200 of the new Fuse building, adding additional capacity for staff and breakout rooms for consultations that have already resulted in increased traffic for the center. This office joins the continued operation of the primary location on the ground floor of SUB I on the Fairfax Campus.

The MSSC will also add Housing and Residence Life as a partner office this year, beginning with email communications in October and phone and virtual services in the spring and summer. 

“With these expansions, we’re bringing even more resources together in one centralized, convenient location—making it easier for our students to take care of the ‘business’ of being a student,” said MSSC Director Kim Shumadine. “This is just the beginning, and we’re excited for what the future holds as we continue to expand and evolve in response to student needs."

The center has achieved major engagement and assistance milestones.

In the 2024–25 academic year, the MSSC resolved more than 211,000 student cases, bringing its all-time total to more than 630,000 resolved. When including work with its current partner offices—the Office of Admissions, Student Financial Aid, the Registrar, and Student Accounts—that number now exceeds 1 million cases. 

The center also maintains a comprehensive , a database of frequently asked questions that provides students detailed answers and links to further resources.

Last year the center also saw improvements to case resolution times across all formats. In-person visits averaged three minutes per case, down from seven the year before, while virtual inquiries were resolved in an average of three hours, an improvement from the prior five-hour average. All together, more than 91% of all cases were resolved without escalation to another office, and most were closed within 24 hours.

With its track record of rapid service and upcoming improvements, the MSSC is setting the standard for student support at George Mason.